MODULE NINE - LEADERSHIP

LEADERSHIP

7 QUALITIES OF A GREAT LEADER +
  • What the 7 Qualities of a Great Leader are; Vision, Courage, Integrity, Humility, Strategic Thinking, Focus, Influence
  • How you can deliver to your clients and team on these aspects of your leadership
  • The key to Influence as the 7th quality - its not about persuasion or coercion

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4 COMMUNICATION PROFILES +
  • What the 4 styles are; Direct, Influencer, Steadiness, Compliance
  • Why you need to adapt your communication style
  • How to communicate with each of the 4 styles

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5 LOVE LANGUAGES AND YOUR STAFF +
  • What the 5 Love Languages are; Quality Time, Words of Affirmation, Gifts, Acts of Service, Physical Touch
  • How they translate to creating team happiness
  • Ideas for how you can speak directly to each of your team member’s Love Languages

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LEADERSHIP FOR INFLUENCE +
  • Why the 4 Leadership styles are valuable to know and adapt to in influencing your team
  • What each of the styles are; Telling, Telling, participating, Delegating
  • When to use each style

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INSPIRING LEADERSHIP +
  • How developing skill as a great leader creates a team of superstars
  • Why being an inspiring leader can help you to help more people
  • What the 5 Ways of Building Inspiring leadership are; Challenge Process and Thinking, Inspire a Shared Vision, Enable Others to ACT, Model the Way, Encourage the Heart

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MOTIVATE AND LEAD +
  • Which concepts each behavioural type resonates with
  • Which conversation starter will help guide your style in leading and motivating them
  • How to Give Feedback, Lead, Delegate and Reward each behavioural type of the Dominant/Direct, Influencer, Steadiness and Compliance profile

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COMMUNICATE TO BUILD TRUST +
  • Trust is the aim of communication
  • 93% of what people notice of your communication is from Body language and tone (not your words)
  • Elements to tweak and adjust in your style:
    • Gentle eye patterns
    • Kind facial expressions
    • Expressive hand gestures
    • A warm tone
    • Open body language

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SETTING EXPECTATIONS FOR PERFORMANCE AND ACCOUNTABILITY +
  • Why your team need you to set expectations and how this leads to accountability
  • How to set clear expectations for performance; Explain the Situation, Set the Task, Tell Them What Action is required, Discuss Result
  • Bring people back to the outcome that was discussed to celebrate wins or discuss what they need to do differently

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TEAM DEVELOPMENT

TEAM DEVELOPMENT - ONE TO ONE CATCH UPS +
  • Different team members may need different levels of direction, but all need accountability
  • Your team’s experience of your business culture is what is passed onto your clients
  • In your 121 Catchups, it’s important to talk about both values and behaviours and skills development, to ensure your team members remain a good cultural fit for your business

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